Despite my years of flying with KLM Airlines Kuwait Office before, I'm delighted I did. The information on the internet wasn't providing me with the clarity I needed regarding baggage allowances for my long-haul journey. The personnel here took the time to thoroughly explain everything and were quite knowledgeable. They even offered me advice on how to pack to save money! I left feeling better prepared and self-assured. In a world when everything is computerized, it's nice to have genuine human assistance. Bravo to the group!