"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."

Margaret Mead

Careers

What are we?

Cureus is the medical journal and professional sharing platform for a new generation of doctors and patients. Based in San Francisco, California, Cureus leverages the power of an online, crowd-sourced community platform to promote medical research and discovery with tools to better serve and highlight physicians and researchers around the world. The result? Better research, faster publication and easier access for everyone.

That’s why we created Cureus, an online medical journal with no or minimal cost to publish and free reader access - a freemium business model based on digital advertising, hosting mini journals and publishing competitions. We’re working to reduce the barriers to publication whenever possible with the goal of increasing the global literature of medical knowledge.

Who are we?

We are a tight-knit group that hires smart people and trusts them to do their best to meet goals. We check egos and entitlement at the door, but welcome intellectual honesty. We take pride in our work to drive change and challenge the status quo. We're here to solve a big problem in the publishing industry. We're passionate about creating remarkable experiences and products for our customers.

Where are we?

Cureus is based in San Francisco, CA, but the entire team is currently working remotely as a result of the COVID-19 pandemic.

Benefits

Competitive salary + equity

Competitive salary & generous stock option package

Health + vision + dental insurance

Full medical, dental and vision to keep you healthy

Open vacation policy

We don’t track PTO - take the time that you need


Available Positions

Customer Success Specialist

San Francisco, CA

As a Cureus Customer Success Specialist you will be responsible for the happiness, success and retention of our customers. You will do this through supporting our customers through the publication and review processes on our platform as well as answering other more general questions from our customers. You will also assist our editorial teams by becoming an expert on various aspects of the Cureus platform, helping streamline workflow and ensure maximum efficiency. You will also learn about our academic channel program and assist in on-boarding new channels and helping these customers be as successful as they can be. You will go above and beyond to provide world class customer experiences, resolve customer inquiries and overall put our customers first. Cureus aims to improve the lives of clinicians and researchers by streamlining the academic publishing process - if you want to devise and deliver high-quality solutions that help to change the publishing status quo, then we want you!

Responsibilities:

  • Become an expert on Cureus publishing process to support our external and internal customers
  • Respond or escalate support tickets from these customers as needed
  • Assist in managing editorial teams by answering editor questions and overseeing editor workflow
  • Work with channel clients to get new channels up and running and ensure current channels are operating efficiently and successfully
  • Consistently meet personal and team qualitative and quantitative metrics.
  • Partner with cross-functional, internal teams on a regular basis.
  • Confidently express your ideas to improve & grow the team as we scale

Minimum Qualifications:

  • 2 years experience with ticket or case resolution in a customer service, customer success or customer experience environment
  • Proven success working independently, autonomously and reliably, all with a positive attitude and a smile on your face
  • Experience partnering with product and development teams and subject matter experts and working in Scrum/Agile environments
  • Understanding/familiarity with academic publishing (or a desire to learn)
  • Experience working with ZenDesk is a plus
  • Superb written and verbal communication skills
  • Highly organized and detail oriented
  • Self-motivated and a self-starter
  • Bachelors degree or equivalent

This contract position is a candidate to convert to a full time position if the contractor is successful in their responsibilities and performance.

To apply for the position, please submit your application here.

Job Type: Part-time, Contract

Social Media Marketing Internship (remote)

San Francisco, CA

Do you want to help revolutionize and democratize a segment of the medical industry? If so, you’ve come to the right place. Cureus is looking for the right person to assist with our social media efforts. The ideal individual for this role has a strong interest in learning about social media strategy and helping implement daily social media functions across all of our channels: LinkedIn, Twitter, Facebook, Pinterest, and Reddit. A familiarity with scheduling tools such as later.com is a plus. You should be organized, diligent, and detail focused. This is an unpaid internship that will provide rewarding experience in the social media and medical worlds.

Responsibilities:

  • Search for aesthetically and medically appropriate stock images via Adobe Stock Photos
  • Help search for and schedule content on our social media calendar
  • Help organize social media spreadsheets
  • Post daily within Facebook interest groups and subreddits
  • Use content to create daily Instagram stories
  • Search for and connect with our users on social media platforms

Minimum Qualifications:

  • Current high school or college student
  • Experience using social media platforms
  • Experience using google suite (sheets, docs, etc…)
  • Thrive in a self-starter, fast-paced and changing environment

Preferred Qualifications:

  • Work experience in social media and/or professional healthcare segment
  • Passion for making a difference in the world through positive changes in healthcare

Minimum Commitment:

  • This is a summer internship (that could turn into a longer term internship), so working through the end of August is required
  • Minimum 7 hours per week commitment; ideally 15 hours per week
To apply for the position, please email your resume to [email protected]

Job Type: Internship

Additional Information

At Cureus, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.