The Etihad Airways Amman Office helps travelers with a range of services related to reservations, trip planning and airport preparations. Customers may ask us about assistance with new reservations, changes to existing tickets, cancellations, refunds, re-bookings and profile or itinerary updates. Some of the information provided might include details of baggage allowances, excess baggage, preferred seating, check-in procedures, departure from the airport, required documentation and boarding. Other support services may be needed ahead of travel, including accessibility services, family and infant travel assistance and travel with a wheelchair. Connecting flight information can be provided, as well as details for moving between gate and aircraft, flight connections and travel schedules. Travel privileges and frequent flyer programs may also be discussed, as well as booking arrangements for business and group customers. Due to potential variations in travel documents, office services and travel regulations, customers should verify current assistance before arriving at our offices.